Cancellation , Return and Refund

At Prime Lights , we strive to deliver products that elevate your space and exceed expectations. If something isn’t right, we’re here to help.

1. Eligibility for Returns

• Returns are accepted only for damaged or defective products.

• To be eligible, you must notify us within 48 hours of delivery with clear images and a description of the issue.

2. Return Process

• Contact our support team via WhatsApp or email with your order ID and issue details.

• Customers need to return the product to the nearest warehouse/store at their expense

• Returned items must be unused, in original packaging, and accompanied by proof of purchase.

• The acceptance of the Product for return shall be conditioned on passing the quality investigation by Prime Lights. Refund approval or rejection depends upon the investigation carried out by concerned team.

3. Refunds

• Upon inspection and approval of the returned item, refunds will be processed within 7–10 business days to your original payment method.

• In case of partial damage, we may offer replacement parts or store credit.

4. Breakage & Transit Insurance

• All orders are covered under 100% breakage and transit insurance.

• Claims must be submitted within 48 hours of delivery with supporting images.

5. Cancellation Policy

• Orders can be cancelled within 24 hours of placement .

• Refunds for cancelled orders will be processed within 5–7 business days .